Cancellation Policy

Our Cancellation Policy

Cancellation Timeframes

We understand that plans can change. Our cancellation policy is designed to be fair to both tenants and property owners while providing flexibility when possible.

Free cancellation up to 30 days before check-in
Partial refund available 15-30 days before check-in
Limited refund available 7-14 days before check-in
No refund for cancellations within 7 days of check-in

Refund Process

Refunds are processed automatically through our secure payment system and typically take 3-5 business days to appear in your account.

Refunds processed within 24 hours of cancellation
PayPal processing time: 3-5 business days
Email confirmation sent upon refund processing
Contact support if refund doesn't appear within 7 days

Special Circumstances

We may offer exceptions to our standard cancellation policy in cases of genuine emergencies or extenuating circumstances.

Medical emergencies with documentation
Natural disasters affecting the property
Government travel restrictions
Property unavailability due to maintenance

How to Cancel

Cancellations must be made through our official channels to ensure proper processing and documentation.

Contact our support team by phone or email
Provide your booking reference number
State your reason for cancellation
Receive confirmation of cancellation and refund

Refund Schedule

Cancellation Time	Refund Amount	Processing Time	Notes
30+ days before check-in	100% refund	3-5 business days	Full refund, no cancellation fee
15-29 days before check-in	75% refund	3-5 business days	25% cancellation fee applies
7-14 days before check-in	50% refund	3-5 business days	50% cancellation fee applies
Less than 7 days before check-in	No refund	N/A	Full amount retained

Important Notice

Please read the following important information about our cancellation policy:

All cancellation requests must be submitted in writing via email or through our support system
Phone cancellations must be followed up with written confirmation
Refund amounts are calculated based on the original payment date, not the cancellation date
Security deposits are fully refundable unless damages are found during property inspection
Special circumstances will be reviewed on a case-by-case basis
We reserve the right to modify this policy with 30 days' notice to existing bookings