Frequently Asked Questions
How do I book a property?
To book a property, simply click the "Book Now" button on any property listing. You'll be redirected to our secure payment page where you can complete your booking using PayPal. Make sure to review the property details and rental terms before confirming your booking.
What payment methods do you accept?
We accept payments through PayPal, which supports credit cards, debit cards, and PayPal accounts. All payments are processed securely and in EUR currency. You'll receive a confirmation email once your payment is processed.
Can I cancel my booking?
Yes, you can cancel your booking according to our cancellation policy. Please refer to our Cancellation Policy page for detailed information about refunds and cancellation terms. Contact our support team for assistance with cancellations.
How do I get the keys to my rental property?
After successful payment, you'll receive detailed instructions about key collection. Typically, keys can be picked up from our office or arranged for delivery. We'll provide you with specific location and timing details via email.
What if there's an issue with my rental property?
If you encounter any issues with your rental property, please contact our 24/7 support team immediately. We have a dedicated maintenance team to handle repairs and emergencies. You can reach us by phone or email.
Do you offer short-term rentals?
Yes, we offer both short-term and long-term rental options. Our properties are available for minimum stays of 1 month, with flexible terms up to 12 months or longer. Contact us for specific availability and pricing.