Frequently Asked Questions

Find answers to common questions about our rental services

General
Booking & Payment
Property & Stay
Support & Issues
What is Faerwell International Realty?
Faerwell International Realty is Estonia's premier real estate agency, specializing in high-quality rental properties across Estonia's most desirable locations. We offer both short-term and long-term rental options with professional service and secure transactions.
Which cities do you operate in?
We operate in 6 major Estonian cities: Tallinn, Tartu, Pärnu, Viimsi, Narva, and Kuressaare. Each city offers unique properties ranging from modern apartments to luxury homes and beachfront properties.
What types of properties do you offer?
We offer a wide variety of properties including modern apartments, family homes, luxury penthouses, beachfront houses, student apartments, and business district lofts. All properties are carefully selected and verified for quality.
Do you offer furnished properties?
Yes, most of our properties come fully furnished with modern amenities. Each property listing includes detailed information about furnishings and amenities available. Contact us for specific details about any property.
How do I book a property?
Booking is simple! Click the "Book Now" button on any property listing. You'll be redirected to our secure PayPal payment page where you can complete your booking. After successful payment, you'll receive confirmation and key collection instructions.
What payment methods do you accept?
We accept payments through PayPal, which supports credit cards, debit cards, and PayPal accounts. All payments are processed securely in EUR currency. You'll receive a confirmation email once your payment is processed.
What is included in the rental price?
Rental prices typically include utilities (electricity, water, heating), internet, and basic furnishings. Some properties may include additional amenities like parking, gym access, or cleaning services. Check individual property listings for specific details.
Do I need to pay a security deposit?
Yes, a security deposit is typically required and is usually equivalent to one month's rent. The deposit is refundable upon successful completion of your lease, minus any damages or outstanding charges.
Can I extend my rental period?
Yes, you can extend your rental period subject to availability. Please contact us at least 30 days before your current lease expires to discuss extension options and updated terms.
How do I get the keys to my rental property?
After successful payment, you'll receive detailed instructions about key collection. Keys can typically be picked up from our office in Tallinn or arranged for delivery. We'll provide specific location and timing details via email.
What should I do when I arrive at the property?
Upon arrival, please inspect the property and report any issues within 24 hours. Take photos of any existing damage and familiarize yourself with the property's amenities and emergency contacts provided in your welcome package.
Are pets allowed in rental properties?
Pet policies vary by property. Some properties allow pets with additional deposits, while others may not permit pets. Please check individual property listings or contact us for specific pet policies.
What amenities are typically included?
Most properties include basic amenities like kitchen appliances, furniture, bedding, towels, and internet. Some properties may offer additional amenities like parking, gym access, or cleaning services. Check individual listings for specific details.
What are the check-in and check-out times?
Standard check-in time is 3:00 PM and check-out time is 11:00 AM. Early check-in or late check-out may be available upon request, subject to availability and additional fees.
What if there's an issue with my rental property?
If you encounter any issues, please contact our 24/7 support team immediately. We have a dedicated maintenance team to handle repairs and emergencies. You can reach us by phone or email for urgent matters.
How do I report maintenance issues?
For maintenance issues, please contact our support team by phone or email. Include photos and detailed descriptions of the issue. Emergency repairs (like plumbing or electrical issues) will be addressed immediately.
Can I cancel my booking?
Yes, you can cancel your booking according to our cancellation policy. Please refer to our Cancellation Policy page for detailed information about refunds and cancellation terms. Contact our support team for assistance.
What happens if I need to leave early?
Early termination policies vary by lease agreement. Please contact us as soon as possible if you need to leave early. We'll work with you to find the best solution, which may include finding a replacement tenant.
How can I contact customer support?
Our customer support team is available 24/7. You can reach us by phone at +372 8152 4888, email at ee@Faerwellrealty.com, or visit our office at Narva mnt 13, Tallinn. For urgent matters, please call us directly.

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